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Field Clinical Associate, Boston

Field Clinical Associate, Boston

Field Clinical Associate, Boston

Baylis Medical
Boston, MA

Job details

Job Type


Role Summary
We are currently seeking a Field Clinical Associate to join our team. In this position, the candidate will gain an in-depth knowledge of the sales, marketing, education, and the research and development of innovative medical devices. The Field Associate interacts with doctors, nurses, technical staff and engineers to introduce new products, service and support Baylis Medical products. The Field Clinical Associate is responsible for conducting hands-on demonstrations for interested parties, assisting the regional team in day-to-day activities that include trade show attendance, in-servicing new customers, supporting cases, identifying new business opportunities, Medical Education, etc. The candidate will cover the entire New England Region.

Snapshot of Responsibilities*
Technical Support:

  • Represents Baylis Medical during cases to ensure customer and patient success with products and demonstrates expertise in troubleshooting techniques.
  • Fulfills the duties of a Sales Representative in vacant territories and supports procedures as directed by the Regional Sales Manager.
  • Assists Sales Representative, as needed, when opening new accounts with lesser-skilled physicians
  • Assists in product demonstration and troubleshooting at medical education events
  • Provide technical support when required for new product launches. This includes collection of data and support clinical sites.
  • Works to gather and share clinical feedback from the field to assist with product development and design review.
  • Works with the Quality department to help track device-related clinical feedback and complaints.

Educational Support:

  • Educates and trains physicians and hospital personnel on technical matters related to our products by conducting and/or coordinating:
  • Conducts one-on-one training sessions
  • Hosts in-service education programs
  • Attends seminars and/or outside symposium
  • Collects and studies information about new and existing products and monitors competitor sales, prices, and products.
  • Provides clinical expertise/guidance to internal colleagues.

Sales Support:

  • Serves as an effective Baylis Medical representative to physicians and supports staff regarding Baylis Medical products. Meets with existing and potential customers to identify their clinical needs, goals, and requirements.
  • Use consultative selling techniques to identify potential sales opportunities within the account.
  • Advises physicians involved in setting up or evaluating Baylis Medical operations in their hospitals.
  • Promotes products through clinical support and education of current and potential customers and procedure coverage within a defined territory/region/area.
  • Responds to customer needs and reports customer complaints regarding products and service by developing and/or working with other personnel.
  • Builds rapport with all pertinent account stakeholders, including physicians, nurses, technologists, and administrators.

What you bring to the team*

  • Bachelor’s degree a must, with a focus in physiology, biology, anatomy, and/or nursing sciences preferred.
  • 1-3 years of work experience in healthcare, life science, engineering, or technical field.
  • Ability to travel 90% of the time to various locations, sometimes on short notice.
  • Able to travel overnight 1-2+ nights a week depending on regional needs.
  • Able to work 7:30am-5pm, with flexibility for early mornings, evenings and weekends based on regional needs.
  • Relocation flexibility within predetermined region.
  • Possesses strong administrative skills to ensure all necessary paperwork associated with cases or follow-up, or associated with data collection is correct.
  • Ability to quickly learn and understand technical information and teach it to others.
  • Strong interpersonal skills and a team player.
  • Ability to build relationships with key stakeholders.
  • Excellent analytical and communication skills, both written and oral.
  • Ability to deal with a variety of medical issues.
  • Due to the requirements of this position, completion of all routine vaccinations including an FDA approved COVID-19 vaccination and annual flu shot, is mandatory prior to starting in this position, due to the constraints of the environments in which this role operates.

What we have to offer:

  • Hybrid working model for many roles combining on-site and remote work, paired with flexible working hours
  • Comprehensive total rewards package, including bonus, RRSP or 401k employer matching, tuition reimbursement, health & dental benefits, and a health or lifestyle (your choice!) spending account.
  • Generous paid time off, including vacation, personal emergency leave days, a paid day for volunteering (to a charitable organization of your choice), as well as paid time off for moving, your wedding/civil union ceremony, jury duty, and vaccination.
  • Paid week off between Christmas and New Years, separate from your vacation days!
  • A strong commitment to mental health and well-being, including a company-paid meditation app, meditation rooms in some buildings, fully trained Mental Health First Aid staff members, and weekly yoga/HIIT/Pilates/mindfulness online professionally-led classes for all employees.
  • Headquarters based roles offer functional outdoor spaces (bring your laptop to one of multiple wi-fi connected outdoor patios to work) and access to a beautiful ravine trail system for lunchtime walks
  • Employer subsidized gourmet, high-quality, healthy meals available onsite, freshly delivered multiple times a week.
  • Strong senior leadership commitment to Inclusion and Diversity; many opportunities to join I&D committees and spearhead I&D initiatives; employer-hosted roundtables with external experts, guest speakers and workshops/celebrations.
  • Formal mentorship program, robust biweekly internal networking events and multiple communication streams open to senior management for all employees to provide continuous feedback
  • Employee-friendly work environment, with opportunity to participate in employee-led clubs (for example, book club, French club, gardening club, rock climbing club, boardgame club, tea club), and support to create new clubs
  • Employee recognition rewards platform (Guusto) – receive gift cards as recognition for a job well done!
  • Quarterly Values in Action awards – a peer to peer recognition program aligning with our four Core Values (Employee Development, Corporate Social Responsibility, Technological Leadership and Customer Service)
  • Formal leadership training programs for leaders and non-leaders to develop their careers
  • Purposeful work that drives career development, with opportunities to learn and grow by way of on-site training, workshops, and lunch and learn sessions.
  • Smart commute options including complimentary shuttle from Kipling Station, subsidized transit program and complimentary Electrical Vehicle charging on site.

About Us
Baylis Medical and Boston Scientific recently announced the close of Boston Scientific’s acquisition of Baylis Medical Company Inc. The integration of Baylis Medical into Boston Scientific is ongoing and our Mississauga locations will collectively be referred to as the Global Access Solutions site.
From Joe Fitzgerald, EVP and President of Cardiology at Boston Scientific:
"The close of this acquisition allows Boston Scientific to integrate the Baylis platforms with our existing electrophysiology and structural heart offerings, further strengthening our position within the highest growth cardiology markets. We are now the only company to pair a comprehensive access portfolio with existing left-heart therapies such as left atrial appendage closure and atrial fibrillation ablation, providing physicians with a complete toolbox to treat patients with safety, efficacy and efficiency."
Boston Scientific transforms lives through innovative medical solutions that improve the health of patients around the world. As a global medical technology leader for more than 40 years, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare. For more information, visit

We are looking for talented individuals, like yourself, to join us and make an impact in the lives of patients. Are you ready to join us?
We are an equal opportunity employer and encourages applications from all qualified individuals. Please inform us if you require any accommodations during the recruitment process
While we thank all applicants, only those being considered for an interview will be contacted.
Want an inside look at careers and life with us? Follow us on LinkedIn and Instagram!

Job Type: Full-time

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21494024

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