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Senior Director of Operational Effectiveness

Senior Director of Operational Effectiveness

Senior Director of Operational Effectiveness

UTEC inc.
Boston, MA 02129

Job details

Job Type

- Full-time

The Senior Director of Operational Effectiveness (SDOE) will work to ensure that the organization's metrics for success are clearly defined, measured, and thoroughly communicated across all areas of the organization. The SDOE will work to ensure that UTEC’s performance goals are developed with input from UTEC young adults, leadership, staff and Board. The SDOE is also responsible for ensuring that the agency’s goals and related performance metrics are understood by all staff and integrated into their understanding of how their work directly impacts overall agency success. Where challenges in meeting successful outcomes are encountered, the SDOE will inform leadership and will work with managers to devise and oversee the implementation of solutions. A key area of this work will be in ensuring that a system of coaching is made available to UTEC Leadership, Directors, Managers and Supervisors in order to support their capacity to excel in their roles and meet agency goals and objectives.

Through the work of the SDOE, UTEC will use real-time data to inform strategic planning, management of day to day operations, reporting to funders and stakeholders. This work will also augment the supervision and support of all staff, with an accurate eye toward UTEC progress, successes and challenges in meeting the agency’s promise to UTEC young adults.

Background on UTEC, INC.:

UTEC’s promise is to ignite and nurture the ambition of our most disengaged youth to trade violence and poverty for social and economic success. UTEC’s outcomes-focused model begins with intensive street outreach, reaching proven high-risk youth “where they’re at.” UTEC engages youth in workforce development and educational programs and provides intensive case management. Social justice and civic engagement are embedded in all programming. For more info, please visit

Serving young adults throughout Merrimack Valley (Lowell, Lawrence and Haverhill), UTEC was founded in 1999 as a nonprofit organization dedicated to helping young adults (ages 17-25) overcome the very real challenges of poverty, gang involvement, unemployment. UTEC reaches 500+ youth annually through an evidence-based model aimed at reducing recidivism while increasing education and employment attainment.

Supervisory Responsibilities:

  • Manage the Evaluation and Contract Management staff and oversee the organization’s data management, quality and reporting effectiveness
  • Ensure effective time management of all direct reports
  • Review and approve all time sheets and requests for time off
  • Provide regular supervision through individual meetings with direct reports on a weekly or bi-weekly basis
  • Provide direct reports with ongoing feedback on progress as well as any performance concerns
  • Document any exceptional performance as well as any concerning behavior shared with HR
  • Perform an annual written performance review with each direct report
  • Identify areas for professional growth for all direct reports and align with any available resources at UTEC
  • Ensure that all staff can identify the impact of their role on agency-wide goals and metrics for success


  • Work with Leadership and Director of Evaluation to set annual performance goals and metrics that define success for all areas of UTEC programming
  • Identify measurable expectations of key funders and ensure current and future expectations are aligned with agency mission and performance goals
  • Provide training and development opportunities to managers on best practices for utilization of data in setting performance goals
  • Support leadership’s capacity to manage and monitor the strategic operations and projects of the organization through the establishment of routine reporting and a robust project management framework and business improvement support tools throughout the organization
  • Developing a program for ensuring that the overall agency outcomes are visible and easily understood throughout the organization and integrated into all pertinent meetings
  • In collaboration with the Chief People Officer, support supervisors in connecting agency-wide metrics to individual performance goals, objectives and measures for themselves, their teams and individual employees
  • Develop and maintain detailed understanding of the expectations of all key funders. Work with the development teams to inform the setting of expectations with them and, by tracking and reporting on metrics, ensure that the agency’s responsibility to these partners is delivered and reported on accurately and on time
  • Oversight of the development and regular reporting via effective data dashboards
  • Supervision of the Director of Evaluation, Data Analyst, and Contract Manager
  • Development of a program of executive coaching designed to support managers capacity to meet UTEC’s performance goals
  • Through the coaching program, identify needs for staff development among all levels of management including a program of support for emerging leaders
  • Identify and provide oversight of a team of contracted coaches to support this work
  • Develop efficient systems for collection of information on agency performance and updating as necessary
  • Gather and analyze cross-functional performance data
  • Design and review policies related to employee performance as related to attainment of agency metrics and effectiveness of coaching support provided

Skills and Experience:

  • Bachelor’s degree and at least 5 years of professional experience in nonprofit or business management, including supervision of staff. (In absence of a Bachelor's degree, seven or more years of similar professional experience.)
  • Experience as a professional coach or mentor is a plus. Experience in supporting the professional development of staff through coaching, mentoring and a strengths-based approach
  • Background of success in process improvement, change leadership and change management.
  • Analytic and decisive management skills with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
  • Data analysis, project or strategic initiative management
  • Demonstrated experience in strategic planning, developing and monitoring performance metrics at the agency, department and individual level
  • Ability to engage a broad range of stakeholders (young adults, staff and board members) in the understanding and effective use of performance metrics
  • Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities
  • Ability to encourage, inspire, and mobilize others toward collective and strategic actions
  • Strong organizational and time management skills, and ability to juggle multiple tasks at once
  • Strong written and verbal communication, interpersonal, and facilitation skills

Ability to work with people across a diversity of thought, backgrounds, and perspectives

  • Ability to effectively lead others, work as part of a team, and work independently
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, timely completion of tasks and highly effective team interactions
  • Proven ability to work confidentially and productively with a high level of tact, diplomacy and flexibility
  • Proficient with technology including systems related to data generation, tracking and analysis
  • Commitment to social justice and a passion for serving our young people is essential
  • Proven commitment and experience in advancing DEI agenda, principles and practices
  • Flexibility and a sense of humor

Salary/Benefits: Salary range of $75-000-$100,000, commensurate with experience. Benefits include retirement 401K plan, health and dental (50-85% subsidized), 3 weeks paid vacation, holiday and paid sick/personal time, opportunity for a paid sabbatical after 3 years, first-time homebuyers funding, free counseling for all staff, and unlimited free coffee courtesy of Café UTEC! Please see for more details.

Apply here:

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year


  • Monday to Friday

Work Location: One location

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21502072

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